Anonymous
map-marker Auckland, Auckland

Faulty item. I ordered a treadmill. It came without attachments. No contact for who to return it to. Arseholes.

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Above. Cannot contact *** Smith as they do not list a phone number. I need to return item. They refuse to reply to me. Bastards do not use *** Smiths
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User's recommendation: Do not use *** Smiths

Knicki B

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Verified Reviewer

Pissed off

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Dick Smith New Zealand - Pissed off
They have stolen money from my account and sent me around in circles to cancel membership to end on a 'page cannot be displayed' making it impossible to cancel membership. Every phone number is a recorded message that hangs up on you and every email has been ignored. Now taking this to NZ commerce commission.
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Loss:
$15

Preferred solution: Full refund

User's recommendation: DO NOT SIGN UP TO FIRST!

Jeanett Vlo
map-marker Auckland, Auckland

Ripped off

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Please do not use this company China sellers have got there game together a lie press are good now a days *** Smith just orders off them anyway and muck you around go straight to aliepress stay away from *** Smith they are no longer a fair company
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Updesh K Ocl

My all oder canceled

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Dick Smith New Zealand - My all oder canceled
Dick Smith New Zealand - My all oder canceled - Image 2
I oder heaps product because last night showing cheap. And they deducted my money form bank account and today i saw they cancelled my all order and waste my time
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Loss:
$500

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Auckland, Auckland

My order

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Dick Smith New Zealand - My order
I gave my email put in many requests.paid for my order on 29december 2023 and still did not get a tracking number or my item No feedback on when will receive my item or a refund. Goods were supposed to be dispatched 2 January 2024 and still nothing. Pay for stuff then take your money and give no feedback utterly ridiculous and unprofessional would not recommend to anyone !!!
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User's recommendation: Dont buy they take your money and you dont get your items

Avinit C

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Verified Buyer
|

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Verified Reviewer
| map-marker Suva, Central Department

I have not yet receive my item

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Dick Smith New Zealand - I have not yet receive my item
I have ordered my item but it have not yet received i needed to bring that item to fiji but now its too late and i have reached to fiji my oder number is {{Redacted}}
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User's recommendation: Poor customer service

Anonymous

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Verified Buyer
| map-marker Auckland, Auckland

Fake and show online wrong price

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I ordered more then 12 products i saw they show on cheap prices that day. After then i bought stuff. They deduct my payment from my bank account. I was wasted my time for choosing the all products. After two days they make me fool and cancelled my all order and refund my money. I just want why they put online cheap prices on website. They make people fool and wasting times. If not available on website they can write down on website. After canceled my order the online show product price go up. I have all proofs i can provide. deliver on my address
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Jane C Jzs

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Verified Buyer
|

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Verified Reviewer

Still waiting for my order to arrive

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Dick Smith New Zealand - Still waiting for my order to arrive
Updated by user Oct 15, 2023

Yes and they say they are trying to find out where my item had gone.They are talking to the courier and promising they will sort it out, but I had never even had a notice to say my item was on its way or even a tracking number. I do have my receipt for my purchase of it .So I am just waiting. If they do not find my item soon I will want my money refunding.

Original review Sep 30, 2023
Still not received my spa pool cleaner. No explanation about the length of time it will take to be here.Waiting too long now. Where is what I ordered and paid for?
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Preferred solution: Deliver product or service ordered

User's recommendation: I cannot recommend *** Smith.

Robyn B Xkm

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Verified Buyer
|

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Verified Reviewer

*** Smith Fraudulently charged $149 membership transaction without my authorisation, a month after a small On Line purchase.

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Dick Smith New Zealand - *** Smith Fraudulently charged $149 membership transaction...
July, I made a small purchase of $50.81. The next month, August Visa statement showed a membership purchase of $149. I never authorised this, so *** Smith must have held my credit card details, without authorisation and did a purchase transaction without my authorisation, therefore this is fraud. This is unlawful and fraudulent and will be reported to both Australia and NZ *** Smith online as well as all social media and Google Review.
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Loss:
$149
Cons:
  • Fraudulently charged me 149 for membership kept cc details

Preferred solution: Full refund

User's recommendation: Never again

MEng M Gxj

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Verified Reviewer

FRAUD - They charge unfairly for FIRST without making the customer aware of this automatic purchase.

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They put this service - whatever it is at the bottom of the checkout screen on the website and tick/select it by default without the customer's knowledge. And then debit $149 from the customer's account. This is FRAUD, straight up. Then the cancellation process is worded so that any regular customer will think that they are stuck with this service and cannot cancel it. I am never going to use DCK Smith again to purchase anything. This is disgusting.
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Cons:
  • Can take money out peoples account without them knowing

Preferred solution: Remove the automatic opt-in for FIRST on the checkout page.

User's recommendation: Check for FIRST service in the middle or bottom of the checkout page and make sure you are not opted into it in any way possible.

Monic Pfa

Money taken from my visa

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I brought something on line from *** SMITH, three weeks later I see they have charged me $149 for a membership that I didn't sign up to. I call it stealing and I dont know how they get away with it... do NOT buy anything from them.!! I have reported them to the commerce commission as they have a website that you cant directly email someone for your money back . they are thieves.
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Loss:
$149

Preferred solution: Full refund

User's recommendation: DO NOT BUY ANYTHING ONLINE

Keva Kgd

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Verified Reviewer
| map-marker Auckland, Auckland

Unusual money deductions

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On 2nd week of last month, the money of $745 was deducted from my(Sanju Chhetri) and my partner(Prabesh Khanal) joint account. Where I went to check with the bank, they said that my(Sanju chhetri) card was used for that transaction. Regarding this issue I my self talk with one of your team members and she said that, she was not able to track or find out whose gmail was used to purchase the worth of $745. So I went to report a case to the police and they are requesting for a written proof of what you guys said to me. So Im just looking forward for your respond regarding my case. As up to now you guys havent given me any reply to my mail. Thank you.
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